Return Policy

Thank you for shopping at LENZORA! We want you to be completely satisfied with every purchase.

Return Eligibility

You may request a return within 30 days of receiving your order.
Items must be unused, undamaged, and in their original condition with all original packaging and accessories.
Please retain your proof of purchase (order number or receipt) to facilitate your return request.

Non-Returnable Items

Items returned after the 30-day return window.
Items that have been used, damaged, or are missing original packaging.
Sale or final sale items (where specifically noted).

Return Process

Please contact our customer service team first to submit your return request, providing your order number and reason for return.
Our team will respond within 2 business days and provide you with the designated Amazon FBA warehouse return address and shipping instructions based on your location.
Please securely package the item and ship it to the address provided by customer service. We recommend using a trackable shipping method.
Once we receive and verify that the returned item meets our return conditions, we will process your refund within 5–7 business days.

Return Address

All returns must be shipped to a designated Amazon FBA warehouse. The specific address will be provided by our customer service team based on your region and current inventory location. Please do not ship items back on your own — you must contact customer service first to obtain the correct warehouse address before sending.

Refund Method

Refunds will be returned to your original payment account. Processing times may vary depending on your payment method, but generally take 3–10 business days.