Shipping policy
Shipping Policy
Free Shipping We offer free shipping on all orders over $49 USD. Orders below $49 USD will be charged a flat shipping fee based on the destination.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
- United States & Canada: 7–15 business days
- Europe: 10–20 business days
- Asia & Other Regions: 7–20 business days
Delivery times may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Carriers We ship via trusted international carriers including DHL, FedEx, UPS, and local postal services depending on your location.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.
Customs & Import Duties International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. LENZORA is not responsible for delays caused by customs processing.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us via Instagram within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.