Shipping policy
Shipping Policy
Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping. Orders below US$49 will be charged a flat shipping fee based on the destination.
Due to product size, customization requirements, or order quantity, solar street lights, customized products, and large-volume orders may require approximately 5–10 additional business days for processing and delivery. Actual delivery times may vary depending on the destination and specific order details.
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
United States and Canada: 7–25 business days
Europe: 10–25 business days
Asia and other regions: 7–25 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, peak shipping seasons, weather conditions, or other circumstances beyond our control.
Shipping Carriers
We ship through trusted international carriers, including DHL, FedEx, UPS, and local postal services. The carrier used will depend on the destination, product type, package size, and order requirements.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment through the carrier’s website.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer. LENZORA is not responsible for delays caused by customs clearance.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us at rockxming@outlook.com within 7 days of the delivery date or expected delivery date. Please include your order number and relevant photos or supporting information. We will work with the carrier to investigate and resolve the issue as soon as possible.